SHIPPING POLICY
All deliveries are subject to stock availability and payment authorization. We provide free delivery for orders above PKR 3000. We endeavor to deliver orders within 7 working days subject to the provision of a valid address within Pakistan. However, force majeure events might delay or render impossible any deliveries. No dispatches can be made on weekends, public holidays, and outside normal business hours. In case of COD (cash on delivery), delivery shall only be made against cash payment in full. A signature will be required upon delivery of goods to you. If no person is present at the delivery address provided by you during normal working hours, goods will be returned to us by the courier after a re-attempt.
REFUND POLICY
You may refund the order within 7 days of delivery, if garments are not used, packed in original packaging with all tags attached and are in undamaged condition and not altered in any way. You have to send products back to us at 144-M Quaid-e-Azam Industrial Estate, Lahore. We will audit the products upon receiving. If products pass our quality audit, we will process the refund, otherwise products will be returned to you. Refund will be processed within 7 working days after receiving the return products.
EXCHANGE POLICY
You may exchange the delivered goods within 15 days of delivery on presentation of the original slip, provided the goods are unused, packed in original packaging with all tags attached, and are in undamaged condition and not altered in any way. Should you wish to exchange goods, please inform/WhatsApp us at 0322 6326262, or email us at care@bandana.pk; our rider will pick products from your doorstep. We do not charge for delivery in case of exchange. The company’s decision in these matters will be considered final.
ORDER CANCELLATION
You may cancel your order at any time before the shipping process. Once your order is shipped, you will receive an email or message from the courier company with a tracking number against your order. Bandana reserves the right to cancel your order for reasons including, unavailability of stock, declined payment, or inaccurate pricing. No exchange/refund on discounted items and fragrances.
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