Refund policy

At Bandana, we want every purchase to feel right. If you are not fully satisfied with your order, please review our exchange and return policy below.

1. Exchange Policy (In-Store & Online)

·        Exchanges are accepted within 14 calendar days from the date of purchase for in-store orders or online orders.

·        A valid original receipt, invoice, or proof of purchase is required.

·        Items must be unused, unworn, and unwashed, in their original condition, with all tags and packaging intact.

·        All exchanges are subject to stock availability and product condition verification.

Important:

·        If exchanging for a higher-value item, the price difference must be paid.

·        If exchanging for a lower-value item, the remaining balance will be issued as store credit or an e-voucher.

·        Items will be exchanged at their current selling price at the time of exchange.

2. Online Orders

·        Online purchases may be exchanged through Bandana Customer Care or at selected Bandana stores, where applicable.

·        Customers are responsible for return courier charges for standard exchanges.

·        If an item is verified as damaged, defective, or incorrect, Bandana will cover the return delivery cost.

·        Bandana reserves the right to inspect returned items before approving an exchange.

3. Returns & Refunds

·        Bandana does not offer refunds for change of mind, incorrect size selection, or standard exchanges.

·        Eligible items may be exchanged in accordance with the conditions outlined above.

·        Where an approved damaged, defective, or incorrect item cannot be replaced or exchanged, Bandana may issue store credit or an e-voucher of equivalent value.

·        Cash or card refunds are not offered.

4. Damaged, Defective or Incorrect Items

·        Any damaged, defective, or incorrect item must be reported within 7 days of purchase or delivery.

·        Claims may require photographic or video evidence for verification.

·        Once verified, Bandana will offer a replacement, exchange, or store credit/e-voucher, as appropriate.

·        Return courier charges will be covered by Bandana in confirmed fault cases.

5. Non-Returnable & Non-Exchangeable Items

The following items are not eligible for return or exchange:

·        Innerwear

·        Fragrances

·        Jewellery

·        Selected accessories

·        Personalized or customized products

·        Items marked as Final Sale

Sale & Promotional Items

Sale or promotional items may be exchanged for size only, subject to stock availability.

If the required size is unavailable, the item will not be eligible for exchange.

6. General Terms

·        Bandana reserves the right to decline any exchange that does not meet the conditions outlined above.

·        Items showing signs of wear, washing, damage, alteration, or missing tags may not be accepted.

·        All exchanges are subject to verification by the Bandana team.

·        Policy terms may be updated from time to time and will be reflected on Bandana’s official channels.

Customer Care

Email: care@bandana.pk
Phone: +92 322 6326262

www.bandana.pk